Utility Overcomes Flood with Technology Designed for the Business of Water
Account Clerk Mary Beth DePugh was about to send out the last set of water bills generated by the unreliable 25-year old, DOS-based billing software. But in just a few weeks, she would have brand new billing software from a new provider. The following month, the City would begin to install all-new smart meters whose data would be collected and Johnson City’s water would finally be under control.
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