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On the south side of the Salt Lake City Metro area lies the City of Taylorsville, home to the Taylorsville-Bennion Improvement District. TBID provides water for around 70,000 residents with more than 17,000 water connections. A Neptune® customer for decades with T-10® mechanical meters and R900® System endpoints, TBID was very satisfied with their drive-by AMR system. However, as their meters and endpoints entered the end of their operational lifespan, IT Administrator Lance Fisher identified an opportunity to upgrade to cellular AMI, which he believed would bring additional benefits to the district.
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Less than 10 miles from the stunning beaches of southeastern Florida lies the City of Margate, home to nearly 60,000 residents and 17,000 water customers. For years, the City relied on Neptune® T-10® meters paired with third-party endpoints, providing reliable and efficient advanced metering infrastructure (AMI) services. However, a change in leadership led the previous management to shift away from the Neptune brand, which introduced unexpected challenges for the utility and its new leadership team.
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The City of Frisco is a tech-savvy, water-conscious community in the Dallas-Fort Worth metro area. It was home to 6,138 people in 1990. Just three decades later, the population has exceeded 230,000. Before this boom, the City read its water accounts manually. By the year 2000, however, the growth meant that the Public Works Department needed to begin implementing radio frequency (RF)technology for mobile Automatic Meter Reading (AMR).
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The City of Whitefish was challenged to balance the limited municipal water supply with the increasing demand. In response, in 2019, Whitefish adopted water ordinances. The lack of interoperability and antiquated system components made the entire process of meter reading-to-billing extremely labor intensive and inefficient.
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The Village of Cornwall-on-Hudson had an ongoing issue of unaccounted for water in large quantities, representing up to 50 percent of the daily water production. In addition to needing an aggressive leak detection and repair program, the Village also had to determine how much water was actually being consumed by their customers on a daily basis. Further creating barriers to efficiency was the Village’s labor-intensive manual meter reading process, which frustrated customers by prolonging issue resolution and delaying the billing cycle.
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Las Virgenes rugged terrain posed a significant challenge for meter reading. As the District began planning for a new meter reading system, it was critical to find a solution that could overcome their topographical complexities. In addition to the District’s service area and regulatory challenges, their previous AMR system was unable to deliver the operational efficiency and customer service benefits they were looking for.
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Missoula sought to solve its challenges and transition from its aging AMR system to AMI to help better serve customers. The legacy Missoula Water system had meters, registers, and radios that had been purchased from another vendor to serve their 22,000 metered accounts. Unsatisfied with the quality and performance of their existing meter reading system, they were looking for system-wide solutions that would deliver greater accuracy and efficiency.
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With Neptune’s C&I MACH 10®, Kent County realized it is the perfect solution for capturing low flows on the county's large meter accounts. In addition to improving accuracy standards, the utility took advantage of the smaller, lighter weight solution, to handle challenging meter vault installation environments.
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Often ranked as one of the top cities in which to live, Columbus, Georgia’s urban revitalization, continued growth, large military presence, and affordable suburbs attract a diverse population. Columbus Water Works manages approximately 75,000 connections for 200,000 residential and commercial customers.
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In 2018, Western Municipal Water District (Western) in Riverside County, California was testing the waters of Advanced Metering Infrastructure (AMI). A pilot study of Neptune’s LoRaWAN® equipped technology revealed a reading success rate of more than 99 percent.
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The City of Benicia, California, comprised of nearly 10,000 residential water services, recently set out to upgrade its metering technology to better serve its residents. With a meter population that had become outdated, and a five-person crew stuck in a never-ending cycle of reading meters each month, Benicia officials knew it was time to make a change.
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EPCOR Water USA moved from manual meter reading to mobile AMR to reduce the number of billing cycles while using detailed data logging to share valuable water consumption information with consumers in the drought-prone Southwest.
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Trying to keep up with high population turnover was difficult for the Town of Longboat Key, until it switched from manual meter reading to AMR data collection. The transition saved five-and-a-half days of manpower a month while boosting customer service.
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Groton’s Utilities Water Meters Section wanted a migratable AMR-to-AMI system to save personnel from having to go on customers’ property to read meters. Now they’re implementing Neptune’s R900® technology at their own pace while helping customers track their water usage.
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The City of Baytown has moved towards a smart water system, reducing truck rolls as well as customer complaints of high water bills via data logging of 96 days of daily consumption, helping consumers save water and money.
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Bloomington's water meters were a mixed, aging assortment. Accuracy was a problem, the lack of a standardized system led to billing errors, and customers complained of high water bills.
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The City of Battle Creek, Michigan Water System had used the mobile metering system of a Neptune competitor for years, but got inconsistent AMR reads and installation errors from programming in the field.
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Toronto’s Water Meter Program had sent out 45 people to read groups of meters – manually, via phone, and through a card system. Up to 70,000 flat-rate accounts weren’t read at all. The City chose Neptune’s turnkey solution to implement fixed network AMI to capture data, water, and revenue.
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Since bringing in AMR data from its Neptune R900® System, Indio Water Authority can proactively share detailed water consumption data for individual accounts with all departments.
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Indio worked with IDModeling to create Sedaru, which can share data from the R900 System with other departments to reduce operating costs and support conservation.
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With Neptune’s R900 System, Indio has recaptured lost revenue, realized accurate meter reading, and helped customers find leaks, reduce bills, and conserve water.
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Westmoreland, Pennsylvania now reads twice as many meters in the same amount of time for selected routes, and looks to consolidate routes and reading positions.
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Using Neptune’s R900 System for mobile AMR, Dinwiddie, Virginia now has a part-time meter reader perform all meter readings in a day or two.
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Johnson City’s R900® System provided accurate billing, reading all meters in two days while keeping personnel out of flooded areas, and enabled resource reallocation.
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Billings uses R900® Gateways to collect 94% of readings without truck rolls, and no longer sends out vehicles for off-cycle reads, saving 50 work orders a month.
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With Neptune’s R900® mobile RF technology, Tavares can read meters in less than a day, with refunds down to one a month, and an average of 6-7% Non-Revenue Water.
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Hillsboro has used the R900 System to show customers water consumption and possible leaks using hourly data logging, while getting a handle on backflow risk.
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Moosonee used its R900® System to reduce average daily flow rates by 20% reduction and wastewater volume by 10%, while saving time and resources.
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Herriman City uses its R900 System to capture meter readings from all accounts in one or two days, along with 96 days’ worth of data logging information.
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Using Neptune's R900® System, Sandy, Utah can read its meters in less than two hours, instead of 10 to 14 days, while data logging helps customers identify leaks.
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With Neptune’s R900® System, Fort Erie has more time to address other utility issues, has realized a 98% reduction in errors, and implemented monthly billing.
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Richmond used the R900® System to improve customer service via daily leak, backflow, and tamper detection, as well as data logging to identify leaks.
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With its R900® System, CBRM has implemented a successful active leak program, substantiating minimum nighttime flows for distribution.
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With Neptune’s R900® System, CWW reduced its reading cycle to 15 days, with a true monthly bill for all customers – and can read all meters in one month in-house.
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Oakland County used its R900® System to eliminate walking routes, achieve automatic reads with 99% accuracy and 99% read success, and free resources for maintenance.
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Ogden has achieved 100% accuracy, reduced Non-Revenue Water, and addressed high water bill complaints using E-Coder®)R900i™ data logging graphs.
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Using R900® technology, Simi Valley has reduced meter reading time, freed up time for maintenance, and improved system performance and leak identification.
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With the R900 System, Torrance has improved meter reading accuracy, cut reading time by 90 percent, and reduced truck rolls and service calls for re-reads.
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With the R900® System, Bovina increased revenue 50% above budget and uses data logging to track water consumption for each account in the system.
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In 1999, Buddy Morgan, General Manager of the Montgomery Water Works and Sanitary Sewer Board, oversaw the field testing of Neptune's new R900 pit radio frequency meter interface unit (RF MIU) for the capital city of Alabama.