Neptune My360 Equips Consumers with Valuable Insights for More Control Over Water Usage
As a water utility operations or customer support manager, overseeing the wide range of important elements of the water distribution system can be overwhelming. At Neptune, our sole focus is to be a valued partner to you and provide you with the resources to make your life easier, including providing time-saving customer service solutions. One example is Neptune’s My360 consumer portal, where you can improve utility efficiency and increase customer satisfaction by providing water consumption information right at their fingertips.
Neptune My360 provides your end users with access to their personal water data at any time, from anywhere, giving them visual insights of their usage across customizable timeframes to address many of their questions around the amount of water they’ve consumed. Additionally, My360 allows them to take ownership of their usage, such as setting up alerts to address high usage questions, helping to reduce customer calls.
Detailed Water Usage Information 24/7
Customers can have questions any time of day, which may frequently be outside of your business hours. Additionally, with a limited number of employees available to handle phone inquiries, it would be beneficial if customers could resolve more basic issues on their own. The Neptune My360 consumer portal provides an abundance of detailed information that seamlessly delivers the information your customers need, such as hour-by-hour breakdowns of usage, accessible on any device through an intuitive web-based dashboard.
Being able to see water usage down to the hour is a crucial tool that allows consumers to monitor their water consumption and identify potential issues on their own. In addition to providing hourly usage data, My360 offers additional insights, such as peak daily consumption data, enabling consumers to understand their water consumption behavior in greater detail.
For example, one utility shared that a consumer noticed her peak daily consumption for the last 30 days was a random Tuesday. Knowing Tuesday was not a typical high usage day for her household, the consumer checked her calendar to see if anything significant had happened that day, quickly finding the reason for the high usage: they had their home pressure washed that day.
Such situations occur frequently, and with a consumer portal, customers are better able to understand anomalies before they call for assistance. A portal can also help with unforeseen usage due to as-yet unidentified problems. This is where proactive usage alerts become crucial.
Stay on Top of Consumption with Alerts
A toilet flapper leak might not seem like a big deal, but every gallon adds up. Five gallons every hour of every day turns into 120 gallons per day and approximately 3,600 gallons of water loss per month. As users become familiar with their expected daily usage in their My360 dashboard, they can set alerts that notify them if they’re exceeding their normal usage. While the alert’s primary purpose is to monitor daily usage, it can also help identify potential leaks.
When a consumer sets up threshold alerts, the alert can help a homeowner take action to avoid a higher water bill and possibly prevent water damage to their property. Not only does My360 provide usage alerts, but consumers can also set out-of-town alerts to provide peace of mind when not home. These notifications are triggered when higher amounts of water usage are detected above the threshold setting, which may indicate a burst pipe or leak.
Alerts and water consumption data help consumers manage their usage to keep water bills at expected levels and conserve water. Managing water habits is even more important for communities with mandatory conservation policies.
Reduce Headaches for Everyone
Neptune My360 is an easy-to-use tool that empowers consumers to manage their water habits and see potential issues faster, freeing up more time for your team to take care of more pressing concerns and helping you issue fewer credits for consumer disputes. By detecting and resolving issues faster, help reduce water loss and enhance the trust consumers have in your utility.
For more information on the My360 software please visit neptunetg.com/my360.
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